Privacy policy

Thank you for visiting Lilisnova (https://lilisnova.com), your trusted destination for premium cookware sets, pots, pans, and kitchen essentials. At Lilisnova, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our cookware, or engage with our services. By using our website or services, you agree to the practices described in this policy.

1. Collection and Use of Personal Data

Personal data refers to any information that can directly or indirectly identify you, such as your name or contact details. We collect personal data to provide you with a seamless shopping experience, deliver high-quality cookware, and enhance our services.

i. Data You Provide

We collect information you voluntarily provide when you interact with our website or services, including when you:

  • Place an order for cookware sets, pots, pans, or other kitchen products.

  • Create an account or sign up for our newsletter.

  • Contact our customer service team.

  • Participate in promotions, surveys, or contests.

This data may include:

  • Your name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (e.g., credit card details, PayPal information)

ii. Data Collected Automatically

When you visit our website, we may automatically collect certain data to improve your browsing experience and understand how our site is used. This includes:

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Usage Data: Pages visited, time spent on the site, referral URLs, and clickstream data.

  • Location Data: Approximate location based on your IP address or device settings (where permitted).

We use this information to optimize our website, personalize your shopping experience, and ensure our cookware offerings meet your needs.

2. How We Use Your Information

We use your personal data to deliver a superior shopping experience and to support our mission of providing sustainable, high-quality cookware. Specifically, we use your data to:

  • Process and fulfill your orders for cookware sets, pots, pans, and more.

  • Provide responsive customer service and address your inquiries or concerns.

  • Improve our website, products, and services through analytics and user feedback.

  • Send order confirmations, shipping updates, and delivery notifications.

  • With your express consent, send marketing emails or promotional offers about our latest cookware collections and special deals.

  • Comply with legal obligations, including those under Australian data protection laws such as the Privacy Act 1988 (Cth).

  • Monitor and prevent fraudulent activity or unauthorized access to protect our customers and business.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly at info@lilisnova.com.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your experience on our website. Cookies help us:

  • Remember your preferences, such as cart contents or account settings.

  • Analyze site performance and user behavior to improve our services.

  • Deliver personalized content and advertisements for our cookware products.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website. For more details, please review our Cookie Policy (if available on our site).

4. Sharing Your Data

We do not sell, trade, or rent your personal data to third parties for their marketing purposes. We may share your data with:

  • Trusted Third-Party Service Providers: Partners who assist with payment processing, shipping, website hosting, or analytics (e.g., PayPal, Australia Post). These providers are contractually obligated to comply with data protection regulations and use your data only to perform services for us.

  • Legal or Regulatory Authorities: When required by law, such as to comply with a court order or Australian Privacy Principles under the Privacy Act 1988 (Cth).

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a relevant third party, with safeguards to ensure continued protection.

All third parties we share data with are required to maintain strict confidentiality and adhere to applicable data protection laws.

5. Data Security

We take data security seriously and implement reasonable technical, administrative, and physical measures to protect your personal data from unauthorized access, loss, or misuse. These measures include encryption for payment transactions, secure servers, and regular security audits. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. Your Rights

As a valued customer, you have rights regarding your personal data under Australian law, including the Privacy Act 1988 (Cth). You may:

  • Access: Request a copy of the personal data we hold about you.

  • Correct: Request updates or corrections to inaccurate or incomplete data.

  • Delete: Request deletion of your data, subject to legal or contractual obligations.

  • Restrict or Object: Object to or limit certain types of data processing.

  • Data Portability: Request your data in a structured, machine-readable format.

  • Withdraw Consent: Opt out of marketing communications at any time.

To exercise these rights, please contact us at info@lilisnova.com. We will respond to your request within 30 days, in accordance with applicable laws. To protect your privacy, we may require verification of your identity before processing your request.

7. Children’s Privacy

Our website and cookware products are designed for adults and are not intended for children under 16. We do not knowingly collect personal data from minors. If we learn that we have collected data from a child under 16, we will take immediate steps to delete it. If you believe a minor has provided us with personal data, please contact us at info@lilisnova.com.

8. Third-Party Links

Our website may contain links to third-party websites, such as payment processors or affiliate partners. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites before providing personal information.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as processing orders, providing customer support, or complying with legal obligations. For example, we may retain order data for accounting purposes as required by Australian tax laws. When data is no longer needed, we securely delete or anonymize it.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised effective date. Your continued use of our website or services after such changes constitutes acceptance of the updated policy. If you do not agree with the changes, please refrain from using our services and contact us to address any concerns.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we’re here to help. Please reach out to us at:

Email: info@lilisnova.com
Phone: +61 8 9581 2294
Address: 29 Myerick St, Mandurah WA 6210, Australia

At Lilisnova, we’re dedicated to protecting your privacy while delivering the finest cookware to inspire your culinary creations. Thank you for trusting us with your kitchen essentials!