Shipping policy

Thank you for shopping at https://lilisnova.com!
We’re excited to get your sustainable hydration gear to you as quickly and safely as possible. Please review the information below for details on our order processing, shipping timelines, rates, and support.

📦 Processing Time

All orders are processed within 1–3 business days after payment is received.
This includes order verification, quality check, and careful packaging.

• Orders are not processed or shipped on weekends or holidays.

• During high-volume periods (such as holidays or new launches), processing may take a bit longer. If there’s a significant delay, we’ll notify you via email.

🚚 Shipping Time & Methods

This refers to the transit time from our fulfillment center to your shipping address:

• Standard Shipping: 3–5 business days

• Expedited Shipping: 1–3 business days

Estimated Total Delivery Time

Standard: 4–8 business days (Processing + Shipping)
Expedited: 2–6 business days (Processing + Shipping)
Please note: delivery timelines are estimates and may vary based on location and carrier delays.

🌍 Shipping Rates & Regions

We currently ship to the United States, Canada, Australia, and selected international destinations.

All prices are in USD. Duties and taxes (if applicable) are not included.

📧 Order Confirmation & Tracking

Once your order has been shipped, you’ll receive a shipping confirmation email with your tracking number(s).
Tracking information may take up to 24 hours to update.

📦 Damaged or Lost Shipments

Lilisnova is not liable for packages lost or damaged in transit.
If your order arrives damaged:

• Please take clear photos of the product and packaging

• Retain all packaging materials

• Contact the shipping carrier to file a claim

We’re happy to assist you in resolving shipping-related issues. Please reach out at:
📧 [email protected]

🛎 Need Help?

For questions about shipping or your order, don’t hesitate to contact our team:
📧 [email protected]