Shipping policy

Thank you for choosing Lilisnova (https://lilisnova.com) for your premium cookware sets, pots, pans, and kitchen essentials! We’re thrilled to bring our high-quality, sustainable kitchenware to your home and are committed to delivering your order as quickly and safely as possible. Below, you’ll find detailed information about our order processing, shipping timelines, rates, and support to ensure a seamless shopping experience.

📦 Processing Time

All orders are meticulously processed within 1–3 business days after payment is received. This includes:

  • Order verification to ensure accuracy.

  • Quality checks to confirm your cookware meets our high standards.

  • Careful packaging to protect your pots, pans, and other kitchen items during transit.

Note: Orders are not processed or shipped on weekends or Australian public holidays. During peak periods, such as holidays or new product launches, processing may take slightly longer. If there’s a significant delay, we’ll promptly notify you via email or phone to keep you informed.

🚚 Shipping Time & Methods

Shipping time refers to the transit duration from our fulfillment center to your provided shipping address. We offer the following shipping options:

  • Standard Shipping: 3–5 business days

  • Expedited Shipping: 1–3 business days

Estimated Total Delivery Time

  • Standard Shipping: 4–8 business days (processing + shipping)

  • Expedited Shipping: 2–6 business days (processing + shipping)

Please note that delivery timelines are estimates and may vary depending on your location, carrier performance, or unforeseen delays (e.g., customs processing for international orders). We strive to ensure your cookware arrives promptly and in perfect condition.

🌍 Shipping Rates & Regions

We proudly ship our cookware sets and kitchen essentials to Australia, United States, Canada, and select international destinations. Our shipping rates are designed to be transparent and affordable:

Order Value (AUD)

Shipping Method

Cost (AUD)

A$90.00 and up

Standard Shipping

Free

A$0.00 – A$89.99

Standard Shipping

A$12.00

All Orders

Expedited Shipping

A$30.00

Important:

  • All prices are in Australian Dollars (AUD) to reflect our base in Mandurah, WA.

  • Duties, taxes, or customs fees (if applicable for international orders) are not included in the shipping cost and are the responsibility of the customer.

  • Shipping rates are subject to change based on carrier costs or order specifics.

📧 Order Confirmation & Tracking

Once your order has shipped, you’ll receive a Shipping Confirmation email containing your tracking number(s). Tracking information may take up to 24 hours to become active. You can use this tracking number to monitor your order’s progress from our fulfillment center to your doorstep, ensuring you know exactly when your cookware will arrive.

📦 Damaged or Lost Shipments

Lilisnova is not liable for packages lost or damaged during transit. If your cookware arrives damaged:

  • Take clear photos of the damaged item(s) and packaging.

  • Retain all packaging materials, as these may be required for a claim.

  • Contact the shipping carrier (e.g., Australia Post or your local carrier) immediately to file a claim.

We’re here to support you through the process! If you need assistance with a claim or have concerns about your shipment, please reach out to us at info@lilisnova.com, and our team will help resolve the issue promptly.

🛎 Need Help?

Our team is dedicated to making your Lilisnova shopping experience as enjoyable as cooking with our premium cookware. For any questions about shipping, your order, or our products, please contact us:

Email: info@lilisnova.com
Phone: +61 8 9581 2294
Address: 29 Myerick St, Mandurah WA 6210, Australia

Thank you for choosing Lilisnova to elevate your kitchen with sustainable, stylish, and high-performance cookware. Let’s create culinary magic together!